Refund policy

In the event that there is a quality or any other problem with your pellets, we must be contacted within 5 days of receiving the shipment, for it to qualify for possible replacement or credit. Each problem will be resolved on an individual basis, with the goal of your satisfaction in mind. At no time will we be liable for more than the amount paid for the pellets.

Any order looking to be refunded/returned after 30 days of original purchase date will be subject to an automatic 20% Cancel/Restock Fee of the original pellet price (delivery charge is refunded in full).